nQueue Billback's iA provides more return on investment (ROI) than other cost recovery/expense management systems because it captures more data more accurately and then leverages that data both as a conduit for recovering costs from clients and as a tool for better management

nQueue Billback's iA provides the information to perform profitability analyses by matter, client, practice group or office to improve profitability and decision making throughout the firm. This includes:

• Embedded technology iA's software more accurately collects information on the type of processes being completed at the MFD, such as black-and-white vs. color.
• Detailed reports on printing Firms can more easily recover costs from print, but also make decisions based upon who is printing, how much, what printers are most used and whether people are printing large documents to the high-speed copiers, which are less expensive per page. iA's print tracking programs also allow for the automatic redirection of large print jobs to high speed MFDs.
• Information about scans By knowing who is scanning and how much, an educated decision about whether and when to charge clients can be made. Even if the firm chooses to write these charges off, clients can still be informed so they can see what the firm is doing for them and what value they are getting at no cost.
• Automatic intake of all expense data iA Expense Manager captures data more accurately, allowing the firm to get a better handle on all expenses, by importing the transactions directly, validating the transactions and sending the valid ones directly to the time and billing system while pushing the invalid transactions back to the person who created them in the form of an exception. All of this also produces valuable data for the firm, such as who is FedEx-ing what and whether the firm is recovering this expense. Firms have better data points to consider, such as whether the firm would benefit from third-party companies who automatically shop for the least expensive shipping provider.
• More value from write-offs There is great value in client development, and writing off a few hundred dollars in copies can be much better for a firm than writing off a few hours. But these decisions must be made strategically, and if no one knows what is being written off or why, the firm may be flushing revenue down the drain. The value is in the data. iA provides complete information about who is writing off these costs and why.