nQueue Billback Launches Operations in Asia Pacific to Create First Truly Global Cost Recovery Company
Sydney, 5 September 2012 - nQueue Billback, the leading provider of software-based cost recovery and expense management systems today announced that it has reached a definitive agreement for majority investor Reckon to acquire its remaining equity, with nQueue Billback's management team taking over leadership of Reckon's Billback legal/cost recovery business in Australia, which will also fall under the nQueue Billback brand. nQueue Billback already serves 7 of the 33 largest law firms in Australia and 5 of the 10 largest firms worldwide.
The rationale behind the transaction is to provide "nQueue Billback APAC" with the type of management support and legal domain expertise that has already proven successful in the Americas and EMEA. nQueue Billback has been in the cost recovery and expense management business for 29 years and serves hundreds of clients globally. The company also holds 3 U.S. patents and partners with 5 leading MFD manufacturers and 10 leading facilities management providers.
The deal makes nQueue Billback the only truly global cost recovery company. "Our team has many years experience helping clients worldwide gain enormous value from their cost recovery systems," said Rick Hellers, President and CEO of nQueue Billback. "We are committed to delivering on our deep understanding of cost recovery and our broad understanding of the legal market."
nQueue Billback's APAC headquarters will remain in Sydney, with sales, support and implementation services for the region run from that office. The company has a reputation for outstanding customer support, with 92% of issues resolved on the first call. In addition to continuing to support all products, the company will continue to create new and improved offerings, and is the only company in the industry to offer a "Buy-It-Once" Guarantee. nQueue Billback clients receive all product updates and software upgrades at no additional charge, reducing "total cost of ownership" substantially.
The company's unique value proposition is designed to help law firms and other companies increase profitability and manage costs more effectively by capturing more information more efficiently. nQueue Billback provides much more than "make a copy, bill for a copy." Its products, which are branded iA for "Information Accountability," capture more cost and expense information in order to deliver cost recovery, cost management and cost control. They deliver traditional cost recovery as well as the information to manage costs and even control them as they are incurred.
"nQueue Billback has exceeded our expectations in the United States and EMEA," said Clive Rabie, Reckon Group Chief Executive Officer. "They have delivered outstanding results to stakeholders and clients alike, and we are excited to expand the model globally."
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About nQueue Billback
nQueue Billback provides software-based information accountability solutions to more than 5 of the 10 largest law firms worldwide, including 35 percent of the largest 250 in the United States, 7 of the 20 in the U.K. and 7 of the largest 33 in Australia. The company assists firms by enhancing the automation and processing of any operational and administrative expenses, including print, copy, scan, phone, fax, travel, court fees, research, overnight, courier costs, credit card charges and more on an extremely powerful platform. nQueue Billback's software offerings, branded iA® for Information Accountability, can be embedded directly into multi-function devices or reside on tablet computers or terminals to provide clients with the knowledge required to run their businesses more profitably. To learn more about nQueue Billback and iA, please visit www.nQBillback.com.