Most firms are finding that they are recovering less from copies each year. Ten years ago, almost 97% of all clients reimbursed the firms for copies. It was pretty simple to put a cost recovery system in place and expect to collect the money, but times have changed. With clients putting more pressure on their firms, the standard "make a copy, bill for a copy" model of cost recovery is broken. Firms that rely solely on that model will continue to experience declining recoveries. With nQueue Billback's iA methodology we capture all cost and expense data in order to deliver on three major areas:
- Cost Recovery – Maximize Recoveries for Both Hard and Soft Costs
- Cost Management – Analyze Cost and Expense Data to Make Better Decisions
- Cost Control – More Information and Better Workflows Reduce Costs Before They Are Incurred
nQueue Billback provides today's firms with Cost Management and Cost Control along with Cost Recovery to reverse the trend of declining recoveries and improve profitability firmwide.
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